Terms of use

Every product purchased from us makes our heart miss a beat out of excitement. We are excited that people are finding interest in our art, taking the time to choose what to give to themselves or to the people they love.

We know that it is important for you to receive our prducts with the highest quality as soon as possible. we will make every effort to meet your expectations.

Customer Service

We invite you to contact us via the “Get In Touch” page or at the e-mail address info@vignanski.com. We will be happy to be at your service with any question and in order to make your purchase experience pleasant.

Ordering a product

Each of our priducts is made especially for you – the photo you have chosen, the size and the material on which it will be printed. It is important to check and make sure that the product suits your needs before ordering.

We strive to present the images in the most accurate way so that the colors, design and style of the photographs will reflect those of the actual products. However, the products displayed on the site are for illustration purposes only, and therefore, we cannot guarantee that the product descriptions, images or any other content will be accurate, complete, reliable, up-to-date or error-free. Changes caused by technical, digital or photographic reasons may occur. For example, the true colors and appearance you see on the site, as well as the feeling created, will be depend on your computer or mobile device monitor and other technical factors.

While making an order, you must provide us with all the requested details correctly, so the order will be executed quickly and without incident. If incorrect details are provided, we can’t guarantee that the product will reach it’s destination. In case that any product is returned to us due to incorrect details, we will have to charge an additional cost for the handling and the shipping.

Our computer records regarding the actions performed on the site will constitute evidence of the correctness of the actions.

Cancellations, Returns and Credits

The most important thing for us is that our customers will love the products they receive and have a great experience, every step in the process. However, since our products are custom-made for you according to your unique order, we will not be able to cancel an ordere after printing, replace an order or return it.

We operate in accordance with the Consumer Protection Law – 1981.

You must check the product as soon as it reaches you. If you received a product in a different specification than what you ordered or the product arrived with a damage, we will ask you to contact us within 7 days of receipt via the “Contact Us” page or at the e-mail address that appears on the site.

In the event of any error, for example in the description of the product or service, in the price, in the payment terms, in the product image, in any print material, or in receiving the data, we may cancel the specific transaction ourselves and refund you with the full amount.

Also, sometimes things happen that are not necessarily under our control. In any case, which due to force majeure or special circumstances (including malfunctions in the communication systems, sabotage, epidemic or security incident, God forbid), we have the right to cancel the agreement, in whole or in part, and we will not be liable for direct or indirect damage, incurred or special, caused to the customer or a third party.

Deliveries

Shipping Worldwide

We ship globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions (Cuba, Iran, Crimea, Syria and North Korea).

Shipping time depends on product creation and delivery destination.

Usually, It takes 2–7 business days to create a product. The estimated delivery time will appear after entering your adress. please note, that the estimated delivery time is just an estimate, it’s not a guarantee.

Shipping in Israel

These days, some products are delivered only in Israel. Since each product is custom-made for you according to your choice, the arrival time is usually about 10 business days. We will try to get ahead of time so that you would enjoy your order even sooner. You will receive an email with your order number so you will have the opportunity to check with us where things stand. If your order has not been delivered to you as promised, we ask you to contact us as soon as possible and let us know.

We understand that sometimes it will be important for you to receive your order faster.

If it is important for you to receive your order by a certain date, or to send it to a destination outside of Israel, we will be happy to know about it as soon as possible. Please contact us and we will make every effort to make it happen (it  may apply an additional charge).

Customs duties & taxes

Shipments may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits and other factors based on the product itself. 

Update product prices, shipping rates, promotions and benefits

The website lists the prices of products and shipment. We will occasionally offer various promotions, benefits and discounts.

We will be entitled to update the prices and benefits stated from time to time without a prior notice. The price valid in relation to the order placed is the price published when the order process is completed (which includes the provision of credit card details and the credit card company’s confirmation that the transaction has been completed). If the prices have been updated before the order process is completed, the charge will be made according to the current prices.

Privacy Policy

For your convenience, the site’s detailed Privacy Policy is available anytime. The Privacy Policy should be read in depth as it applies to you in any use of the Site. We would be happy to answer any questions in regard.

Use of the Website

The information contained on the site is our exclusive property. The use of the website is for personal purposes only. No commercial use may be made of it.

This includes, for example, modifying, copying, reproducing, distributing, selling, marketing, publishing, transmitting, broadcasting, creating derivative works, selling an item of information, software, products or services originating on the site or taking part in any of the aforesaid, displaying or translating any information from the site in any way, digital or otherwise.

Use of the site is permitted only for lawful purposes. Any use and/ or attempt to use a false password, impersonation or intrusion in any way into information and/ or data about any third party is strictly prohibited.

Without derogating from the generality of the above, the site and its contents may not be used, uploaded to the site, published, transmitted, distributed, published information or other material that may restrict or how the site is located; Prohibited from publishing or assisting, or constituting a threat, insult, libel, defamation, pornography or other misrepresentation that may encourage, coax, incite or assist after committing an act prohibited by law; Which may infringe the community rights of another, including the spiritual community, copyrights, patents, the rights to improve the details or any other proprietary right; Include a virus or other software that could harm your computer software, or excuse an advertisement of any kind.

Intellectual Property

The site and all limited details on it are protected by copyright, trademarks and other proprietary rights. The rights apply, among other things, to the name of the site, the products on the site and also to the design of the site, the infrastructure and any other details related to its operation.

We do everything we can to maintain the minimum property rights on the site. If there is any concern about a violation of such property rights, we would thank you for drawing our attention to the matter.

Responsibility

The use of the site is not a substitute for receiving consulting services of any kind. You must check things yourself. Any question should be consulted with a suitable professional and other factors.

As for the information displayed on the site, for example in the guides, we note that some are written on the basis of personal  experience as a personal opinion of the writer who speaks only on his own behalf, does not act on behalf of any company, does not represent official recommendations or professional advice.

We will not be responsible in relation to the products. In no event shall we be liable for any special, indirect, consequential or consequential damages to the Products.

Prevention and cessation of use of the website

Without prejudice to any remedy available to us under any law, we may immediately block a user, who acts in violation of the terms of the site, without any prior notice. 

Changing the terms of acceptance of a user

Terms of use are the updated terms for receiving the service. We may change these Terms of Use from time to time. Such changes will take effect upon their publication on the site

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